Privacy Policy

Introduction

uxexpertes GmbH ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our accounting services. We are the data controller for the personal information we collect about you.

Data Controller Information

The data controller responsible for your personal data is uxexpertes GmbH, a company registered in Austria with registration number 41873961, located at Taborstraße 26, 6082 Innsbruck, Tyrol, Austria. If you have any questions about this Privacy Policy or our data practices, please contact us using the information provided in the contact section below.

Data Collection

We collect personal data that you provide to us directly and automatically through your use of our website. The data we collect includes:

• Contact Information: Name, email address, phone number, postal address, and company details when you contact us or request our services
• Communication Data: Information contained in any communications you send to us, including enquiries and support requests
• Website Usage Data: Information about how you use our website, including IP address, browser type, operating system, referring URLs, and pages visited
• Client Service Data: Financial and business information necessary to provide our accounting services, including financial records, tax documents, and business transaction data
• Technical Data: Device information, browser settings, and other technical information collected through cookies and similar technologies

How We Use Your Information

We use your personal data for various purposes based on our legitimate business interests, contractual obligations, and your consent. How we use your information includes:

• Providing accounting services, tax compliance, and financial advisory services
• Responding to your enquiries and communicating with you about our services
• Processing payments and managing client accounts
• Complying with legal and regulatory obligations, including tax reporting and anti-money laundering requirements
• Improving our website functionality and user experience
• Sending you relevant information about our services (with your consent)
• Protecting our business and clients from fraud and security threats
• Maintaining accurate records for professional and regulatory purposes

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds: (1) Contractual necessity - to perform our accounting services and fulfil our contractual obligations; (2) Legal obligations - to comply with Austrian tax law, EU regulations, and professional accounting standards; (3) Legitimate interests - to operate our business effectively, improve our services, and protect our business and clients; (4) Consent - for marketing communications and certain cookie usage, which you can withdraw at any time.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information with: (1) Professional service providers who assist us in delivering our services, such as software providers and IT support companies; (2) Regulatory authorities and government agencies as required by law; (3) Legal and professional advisors when necessary for legal compliance or business protection; (4) Auditors and other professional bodies for regulatory and compliance purposes. All third parties are required to maintain appropriate security measures and use your data only for specified purposes.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy and to comply with our legal obligations. Client records and financial data are typically retained for seven years after the end of our professional relationship, as required by Austrian law and professional accounting standards. Website usage data and cookies are retained for shorter periods as specified in our Cookie Policy. We regularly review our data retention practices and securely delete data when it is no longer required.

Your Rights

Under GDPR and Austrian data protection law, you have several rights regarding your personal data:

• Right of Access: You can request information about the personal data we hold about you
• Right to Rectification: You can request correction of inaccurate or incomplete data
• Right to Erasure: You can request deletion of your personal data in certain circumstances
• Right to Restrict Processing: You can request limitation of how we process your data
• Right to Data Portability: You can request transfer of your data to another service provider
• Right to Object: You can object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: You can withdraw consent for processing that relies on your consent

Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include encrypted data transmission, secure data storage, access controls, and regular security assessments. We train our staff on data protection requirements and maintain strict confidentiality policies. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

As we operate primarily within the European Union, your personal data is generally processed within the EU/EEA. If we need to transfer data outside the EU/EEA, we ensure appropriate safeguards are in place, such as EU Commission adequacy decisions or standard contractual clauses, to protect your data in accordance with GDPR requirements.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal data, please contact us:

Complaints and Supervisory Authority

If you believe we have not handled your personal data in accordance with this Privacy Policy or applicable data protection laws, you have the right to lodge a complaint with the Austrian Data Protection Authority (Datenschutzbehörde) or the supervisory authority in your EU member state. However, we encourage you to contact us first so we can address your concerns directly.